Technical Account Manager (Insurance Domain)

Function: Technical
Level: Technical Account Manager
Experience Required: 3+ years
Employment Type: Full time
Location: Bangalore (Remote)

At mea, our mission is to make customers’ lives easier by delivering insurance-specific technology that just works. We’re building an intelligent operating layer for the insurance industry—combining a domain-specific language model (dsLM) with an insurance knowledge graph to automate workflows end-to-end and deliver operational impact from day one.

Founded in 2021 and bootstrapped to 4 straight years of profitability, mea raised $50 million from SEP in February 2026 and now serves clients across 21 countries. We are a fully remote global team of over 100 insurance veterans and technologists, spanning the UK, US, India, continental Europe, and the Middle East. With the future for innovation in insurance looking more positive than it ever has before, you will be joining us at a moment in time where what we build now will define the next era of insurance operations.


Role Overview

We are looking for a client-facing professional who combines strong insurance domain knowledge with a solid understanding of technology platforms. This role acts as the primary interface between clients and our internal product/engineering teams, ensuring that client requirements are clearly understood, translated, and successfully delivered. The ideal candidate will be comfortable engaging with client stakeholders, addressing technical queries, and driving end-to-end ownership of requirements from discussion through implementation and closure.


Key Responsibilities

  • Serve as the primary point of contact for clients, building strong and trusted relationships
  • Engage with client stakeholders to understand business workflows, requirements, and pain points
  • Translate client requirements into clear functional and technical specifications
  • Work closely with product and engineering teams to: Prioritize requirements,
  • Align with sprint planning, Track implementation progress
  • Address client queries related to product capabilities, integrations, and technical workflows
  • Facilitate regular discussions with clients to provide updates, gather feedback, and resolve issues
  • Ensure timely closure of client-reported issues and escalations
  • Drive continuous improvement by identifying gaps and suggesting enhancements to the product

Required Skills & Qualifications

  • Strong understanding of the insurance domain (underwriting, claims, submissions, or related workflows)
  • Ability to understand and communicate technical concepts (APIs, data flows, system integrations, etc.)
  • Experience working in client-facing or stakeholder management roles
  • Strong analytical and problem-solving skills
  • Excellent communication skills — both business and technical

Preferred Qualifications

  • Prior experience working with insurance technology platforms or data processing systems
  • Exposure to Agile / Scrum methodologies
  • Familiarity with data formats (Excel, JSON, APIs) and enterprise workflows
  • Experience coordinating with cross-functional teams (product, engineering, QA)

Key Traits

  • Strong ownership and accountability
  • Ability to balance client expectations with product realities
  • Proactive communication and follow-through
  • Structured thinking with attention to detail

Success in this Role
Success will be measured by:

  • Client satisfaction and relationship strength
  • Accuracy and clarity of requirement translation
  • Timely delivery of client requirements
  • Effective coordination between clients and internal teams

Summary

This role sits at the intersection of client engagement, domain expertise, and technology delivery, playing a critical part in ensuring that client needs are effectively translated into product outcomes.

Benefits & Perks

  • Competitive salary
  • Medical Insurance
  • Paid holidays

Location

Bangalore (Remote), India

Work Authorization
Applicants must be authorized to work in India.


Equal Opportunity
mea is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic. If you need reasonable accommodation during the application or interview
process, please let us know.

Ready to make an impact?

Join us on our journey to revolutionize insurance.

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