Senior Support Engineer

Function: Support

Level: Senior Support Engineer

Experience Required: 5+ years

Employment Type: Full time

Location: Bangalore (Remote)

At mea, our mission is to make customers’ lives easier by delivering insurance-specific technology that just works. We’re building an intelligent operating layer for the insurance industry—combining a domain-specific language model (dsLM) with an insurance knowledge graph to automate workflows end-to-end and deliver operational impact from day one.

Senior Support Engineer: Job Overview

Reports to Support Manager

At mea Platform, we have an opening for Support Engineer, he/she will have the chance to work alongside tech and operations team to help troubleshoot and optimize the platform. The individual should have a problem-solving and technical mindset and should be open to learning about our platform capabilities, tech stack, SQL, security operations, cloud security (AWS), and compliance requirements. 

Key responsibilities 

Understand our Product, its AI modules, and cloud-based services. 
Act as a bridge between the tech and client solutions team, escalating and resolving technical issues efficiently. 
Provide hands-on troubleshooting and debugging support related challenges. 
Work with developers to identify performance bottlenecks and recommend optimizations. 
Assist in incident management, system monitoring, and root cause analysis. 
Support CI/CD workflows, deployments, and cloud infrastructure maintenance. 
Create internal documentation, knowledge bases, and best practices for the team. 
Stay updated with new technologies and proactively suggest improvements.

Education and Skills 

5+ years of work experience.
Detail-oriented with a strong focus on accuracy and quality, ability to work independently and as part of a team alongside developers. 
Willing to skill up on tech stack, web development and AWS. Familiarity with Git/GitHub for tracking changes in code.  
Exposure to SQL (MySQL, PostgreSQL) 
Ability to diagnose and troubleshoot technical issues effectively. 
A logical mindset to break down complex problems into simpler parts.

Location

Bangalore, India

Benefits & Perks

Competitive salary
Medical Insurance
Paid holidays

Work Authorization

Applicants must be authorized to work in India.

Equal Opportunity

mea is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

If you need reasonable accommodation during the application or interview process, please let us know.

Ready to make an impact?

Join us on our journey to revolutionize insurance.

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