The Hartford Applies mea’s Generative AI-Powered Solution For Document Processing In Underwriting, Expediting Solutions For Customers
August 6, 2025 — mea Platform today announced that leading insurer The Hartford successfully completed a pilot program using its generative artificial intelligence solution to process underwriting documents. This resulted in underwriters spending less time on manual document processing, allowing for more time serving customers.
The program classified approximately 100,000 new business submission emails for Navigators, a brand of The Hartford, and extracted key information from unstructured data, leading to greater efficiency for its Wholesale Property business. Early results show an average of 20 minutes improvement in processing time. The Hartford is now expanding mea capabilities to additional use cases.
mea Platform applies a proprietary insurance domain-specific Language Model (dsLM) combined with agentic AI deployments to seamlessly extract, validate, enrich, and triage complex data from virtually any format. The platform automates critical insurance workflows including submissions processing, claims handling, and risk placement.
“This pilot is a part of our aggressive technology agenda that is aimed at delivering a customer experience that is fast, easy and reliable,” said The Hartford’s Chief Information Officer Shekar Pannala. “Our foundation – with several hundred artificial intelligence models in production – is driving business results, enabling greater agility and faster decision-making, while improving the employee, customer and distribution experience.”
“We’re proud to partner with an innovative insurer like The Hartford,” said Martin Henley, CEO of mea Platform. “Our AI is purpose-built for the realities of insurance, delivering out-of-the-box performance that eliminates the usual complexity, AI training time, and integration headaches. The Hartford’s implementation reflects a clear focus on practical innovation and long-term impact.”
About mea Platform
Built by industry veterans, mea leverages a domain-specific Language Model (dsLM) to deliver end-to-end automation across all aspects of insurance operations. The platform offers rapid, non-invasive deployment, immediate operational impact, and scalability, significantly reducing costs and improving productivity from day one. Learn more at www.meaplatform.com.
